Privacy Policy
Last Updated: Feb 2025
At DoseBuddy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website and use our services.
1. Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order.
Account Information: If you create an account, we collect login details and preferences.
Purchase Information: Details of the products you buy, including transaction history.
Communication Data: When you contact us via email, forms, or customer service, we may keep a record of those communications.
Website Usage Data: Information about how you interact with our website, including IP address, browser type, device type, and pages visited, collected through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders, including payment processing and shipping.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send transactional emails such as order confirmations and shipping updates.
Send marketing emails (if you opt in) with promotions and product updates.
Comply with legal obligations and prevent fraudulent activities.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
Service Providers: Third-party companies that assist with payment processing, order fulfillment, website hosting, and email communications.
Legal and Compliance: When required by law or to protect our rights, we may share information with law enforcement or regulatory authorities.
Business Transfers: If DoseBuddy undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no online platform can guarantee complete security, so we encourage you to take precautions when sharing personal data online.
5. Your Rights & Choices
You have the right to:
Access, update, or correct your personal information.
Request the deletion of your personal data, subject to legal and business obligations - some of your data must be maintained for our quality management and recall protocols.
Opt out of marketing communications by clicking "unsubscribe" in our emails.
Disable cookies through your browser settings.
To exercise your rights, please contact us at [Insert Contact Email].
6. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, track website usage, and analyse visitor interactions. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before sharing any personal data.
8. Product Recalls & Safety Notices
If a product recall is issued due to a manufacturing fault, we may use your contact details to notify you and provide return instructions.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
DoseBuddy
hello@dosebuddy.co
By using our website, you consent to the terms of this Privacy Policy.