Shipping & returns
At DoseBuddy, we stand by the quality of our products. If something’s not right, we’ll sort it out.
Faulty or Damaged Products
- If your DoseBuddy arrives damaged, faulty, or isn’t what you ordered, please contact us by emailing support@dosebuddy.co within 30 days of receiving it.
How to Return
- Email us at support@dosebuddy.co with your order number and a description (or photo/video) of the issue.
- We’ll let you know the next steps and how to return the item (if required).
- Once we’ve confirmed the fault, we’ll process your refund or replacement promptly.
Refunds
- Refunds are issued to your original payment method.
- Banks may take 5–10 business days to show the refund.
- We do not offer refunds for cap fit issues. The DoseBuddy cap is not guaranteed to fit all medicine bottles.
- We do not offer refunds for change of mind.
Important Notes
- For hygiene reasons, we can’t accept returns of used products unless they’re faulty.
- This policy does not limit your rights under the New Zealand Consumer Guarantees Act.
Shipping
- We are currently unable to ship outside of New Zealand.