At DoseBuddy, we stand by the quality of our products. If something’s not right, we’ll sort it out.

Faulty or Damaged Products

• If your DoseBuddy arrives damaged, faulty, or isn’t what you ordered, please contact us by emailing support@dosebuddy.co within 30 days of receiving it.

Refunds

• Refunds are issued to your original payment method.
• Banks may take 5–10 business days to show the refund.
• We do not offer refunds for cap fit issues. The DoseBuddy cap is not guaranteed to fit all medicine bottles.

Important Notes

• For hygiene reasons, we can’t accept returns of used products unless they’re faulty.
• This policy does not limit your rights under the New Zealand Consumer Guarantees Act.

Shipping

• We are currently unable to ship outside of New Zealand.